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Our award winning customer service is based inside the US and staffed by our employees. We do not out source customer satisfaction.

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(03) 9111 2416

Int'l: 001-724-776 9072

M - F: 8am - 10pm EST

Sat, Noon - 8pm EST

Frequently Asked Questions

What happened to my Loyalty Dollars?

Do not fear, your Loyalty Dollars are still available for redemption on our partner sites. Just logon with your current My Lounge details and start shopping.

Where can I see my Order History prior to 10/1/2019?

For orders placed prior to 10/1/2019, your order history is available at our partner site, Wild Secrets. Please use your login credentials, that were active on 10/1/2019 to access your order history.
Order History Available at Wild Secrets

What is the return policy?

We only accept returns of defective product. Please review Our Return Policy for more information.

What is Age Verification?

We require age verification to protect underage users from accessing any potentially offensive imagery or content. Once you have verified your age you can view trailers, previews, galleries, screenshots and more. You cannot place an order without completing our age verification form successfully.

What payment methods to you accept?

We accept payments via credit cards. VISA, MasterCard, Discover, JCP, or Diners Club.

How will the charge appear on my credit card statement?

Your card will be billed as UncutDVDs .

How do I track my order?

Once you have placed an order, you can track its status from your account section. That is also where you can retrieve your package tracking number after it ships. Learn more.

What shipping methods are available?

We offer many types of UPS and USPS shipping methods for our domestic and international customers. See our Complete List Of Shipping Methods for details.

How will my items be packaged?

We ship all packages in plain boxes. The shipping label on all of our packages will read "Empire Distributing" All of our shipments are sent in non-descript boxes. Learn more about Our Discreet Service.

UPS Discreet Packaging ImageUPS Ground Discreet Packaging ImageMedia Discreet Packaging ImageRental Discreet Packaging Image
Discreet Packaging Samples

What is the return policy?

We do accept returns in certain instances. Please review Our Return Policy for more information.

How does Guest Checkout Work?

If you don’t want to create an account or you would rather set up your account at a later time, with guest checkout, anyone can browse, add items to their cart, and make purchases on our sites.

If you choose to use Guest Checkout, you will be required to enter your billing and shipping information each time you place an order.

Note: Credit Card orders only. Guest Checkout is not available for Check/Money Order or PayPal customers. Also, Guest Checkout is not available for customers shipping to PO Boxes or APO/FPO/DPO addresses.

If you need to review the details of a Guest Checkout order, please use the Guest Checkout Order Lookup. You will need to provide your order number and the zip code associated to your billing address.

I forgot my password, how can I retrieve it?

Click the "Forgot Password?" link found on the Sign-In Page.

Is Uncut DVDs site Mobile Friendly?

Yes! Our site is compatible on a vast majority of devices and platforms. Learn more.

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